ShurTite Retractable Tarp SystemsCanada Cargo

ShurTite Canada Cargo Terms and Conditions

We are required by law to collect sales tax and FET taxes on products shipped to states where applicable. If tax exempt, a tax exempt certificate must be completed BEFORE purchases are made. No refunds of sales taxes will be given upon completion of the purchase.

In-stock parts orders placed by 10:00 a.m. (Central Time) normally ship the same day. (This varies with quantity/size of the order.) Standard lead time on tarps and hardware kits is generally five (5) to seven (7) working days; however, if you request that your order of tarps, hardware kits and/or complete tarp systems be expedited earlier than the normal lead time, there will be an extra charge of $25. This fee is in addition to shipping and handling charges. Any change will generate an additional charge of $25, and a cancellation will generate a 15% re-stocking fee. Lastly, once an order is in production, no changes can be made – it is then considered final. Remember – we have no control over delivery dates – only ship dates.

All prices and products advertised are subject to change. Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by any prices on the Website and we, therefore, reserve the right to modify or cancel your purchase in the event of spelling, pricing, or other errors on the Website. All prices displayed on the Website are quoted in CAD Dollars ($).

The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the actual colors of the product(s). Your product(s) and the packaging of your product(s) may vary from that shown on images on our Website.

All orders are shipped FOB from Shur-Co®, LLC, Yankton, SD; Caldwell, ID; Fort Dodge, IA; Decatur, IL; Ravenna, OH; West Fargo, ND; Brantford, Ontario, Canada; Bellville, OH. All shipments are made by the most reasonable means in accordance with size and weight of order, unless specific routing instructions are furnished by customer. Shipments are made daily via UPS and common carrier. Claims for shortages must be made within 10 days. All claims for damages or loss in transit must be made with the carrier. No collect calls will be accepted. To ensure delivery of orders, we need your full street address and phone number. When you receive your shipment, examine it carefully. Be sure that all cartons listed on the delivery sheet are present and accounted for. Large items, like steel tubing, may be packaged separately. If a carton is damaged, open it and inspect contents before signing for delivery. If merchandise is damaged, describe damage on delivery receipt. Failure on your part to document damaged or missing merchandise on delivery receipt releases carrier of liability; repair or replacement will be the customer’s responsibility.

No CODs. We accept VISA, MasterCard, American Express, Discover, and PayPal. Wire (electronic) transfer and checks by mail. If paying by mail, orders will not ship until the check is in the bank. We reserve the right to (a) refuse any order you place with us; (b) correct any errors, inaccuracies or omissions (including but not limited to the price) with regard to the products or services offered; (c) change or update information in connection with any products or services offered; and (d) modify or cancel your order, whether or not the order has been confirmed, each at any time without notice to you (including after you have submitted your order) and without liability to you.

We warrant that all new products are free from defects in materials and workmanship.* Warranty is effective if products are properly installed and used for the purpose for which they were intended and applies to the original buyer only. Except as set forth above or as set forth in any product-specific warranty documentation, we make no other warranties express or implied, including, but not limited to, warranties of merchantability or fitness for a particular use. Returns for warranty must be accompanied by a Return Merchandise Authorization number (RMA#), obtained by calling Customer Service at 800.265.0823, and sent, with freight paid by us, to Shur-Co® of Canada, ULC, 490 Elgin Street, Unit #2, Brantford, ON N3S 7P8. All products returned without an RMA# will be refused. We will pay no storage charges for a warranty product return prior to pickup by us or the freight company. If a warranty product return is scheduled to be picked up by us, we will do so at our earliest convenience. If the product returned is found, in our judgment, to be defective in material or workmanship, our obligation under this warranty is limited to repair or replacement of the product, which will be made by us. Repair or replacement will be at our discretion, with replacements being made using current products performing the equivalent function. Labor charges other than those incurred at our factory or company-owned service location (see back cover for list of facilities), including, but not limited to, any labor to install a repaired or replacement product, are not covered under this warranty. If the product returned is found, in our judgment, to be non-warrantable, the owner will be contacted to authorize repair, the purchase of a replacement product or return of the product, all of which will be at the owner’s expense. Payment authorization must be received by us before any non-warrantable product is repaired, replaced or returned. All expenses associated with delivering the repaired non-warrantable product, a replacement product or the non-warrantable product from our factory to the owner will be paid by the owner. In no event will we be liable for damages of any kind to person, product or property, including, but not limited to, indirect, incidental, special, consequential or punitive damages, or damages for loss of profits or revenue, even if we have been advised of the possibility of such damages. There are no warranties for used products or products that have been repaired, altered, modified or subjected to misuse, negligence or accident. We will not repair or replace products that fail or malfunction due to ordinary wear and tear, except as expressly provided in a product specific warranty. The use of non-Shur-Co®, LLC parts in conjunction with our products will void the product warranty.
Certain products have specific warranties that differ from this warranty, i.e. motors, electronics, and cargo control products. Product-specific warranty documentation is available. In the event of a conflict between this warranty and a product-specific one, the product specific warranty will govern. SEE A COMPLETE LISTING OF SHUR-CO®, LLC WARRANTIES ON OUR WEBSITE:

All sales are final. See WARRANTY section at left and above for information on warranty returns. NOTE: No person is authorized to modify the foregoing conditions of sale whatsoever. All prices, product listings, sizes, weights and manufacturing details in this catalog are subject to change without notice.

If you have any questions, comments, or concerns about this policy, you may contact us here or via post at:

ShurTite Canada Cargo
490 Elgin Street, Unit 2
Brantford, ON N3S 7P8